Return, Refund & Cancellation
1. Overview
This Return, Refund & Cancellation Policy applies to all purchases made on AMMACARTS (https://ammacarts.com). It is designed to be clear and transparent for customers and to meet payment gateway / banking partner compliance requirements (including Razorpay).
By placing an order, you agree to the terms below.
2. Order Cancellation
2.1 Customer-initiated cancellation
- You may cancel an order before it is shipped / dispatched by contacting us at admin@ammacarts.com or via Contact Us.
- Once the order is shipped, cancellation is not possible; you may request a return after delivery (if eligible).
- For Cash on Delivery (COD) orders, cancellation before dispatch is free of charge.
2.2 Seller / AMMACARTS cancellation
We may cancel an order if the product is out of stock, pricing error occurs, delivery is not serviceable, or payment verification fails. In such cases, a full refund will be issued for prepaid orders.
2.3 Cancellation refund timeline
For prepaid orders cancelled successfully before dispatch, refunds are initiated within 24–48 hours and credited to the original payment method within 5–7 business days (depending on your bank / UPI provider).
3. Return Policy
3.1 Return window
Eligible products can be returned within 7 days from the date of delivery.
3.2 Conditions for return
- Product must be unused, undamaged, and in original packaging with all tags, accessories, and freebies
- Invoice / order ID must be available
- Return request must be raised within the 7-day window
- Product must not fall under the non-returnable category (see Section 4)
3.3 Valid reasons for return
- Received damaged, defective, or wrong product
- Product significantly different from description
- Missing parts / accessories
- Size / fit issues (where applicable and product is unused)
4. Non-Returnable Items
The following categories are generally not eligible for return (unless damaged / wrong item on delivery):
- Perishable food products and items with short shelf life
- Personal care / hygiene products once opened or unsealed
- Customised / made-to-order products
- Digital products, gift cards, and downloadable content
- Products marked “Non-returnable” on the product page
- Items without original packaging, tags, or invoice
5. How to Raise a Return
Contact us within 7 days of delivery via email admin@ammacarts.com or phone +91 81222 82810 with Order ID and reason for return (photos required for damage/defect).
Approval — Our team reviews the request (usually within 1–2 business days) and shares pickup / return instructions.
Return shipping — Hand over the product to the courier in original condition. Keep the return tracking number.
Quality check — After we receive the product, QC is completed within 2–3 business days.
Refund / replacement — On successful QC, we process refund or replacement as requested.
6. Refund Policy & Timelines
Refunds are processed only after return approval and successful quality check (or after confirmed cancellation before dispatch).
| Payment Mode | Refund Method | Timeline |
|---|---|---|
| UPI / Cards / Net Banking / Wallets (via Razorpay) | Original payment source | 5–7 business days after refund initiation |
| Cash on Delivery (COD) | Bank transfer / UPI to customer account | 5–7 business days after we receive bank details & QC approval |
Refund initiation email/SMS will be sent when the refund is processed. Exact credit time may vary by your bank.
7. Failed Delivery / Lost / Damaged in Transit
- If delivery fails due to incorrect address provided by the customer, re-shipping charges may apply.
- If the package is lost or damaged in transit before delivery, we will arrange a replacement or full refund after investigation with the courier.
- Please report transit damage within 48 hours of delivery with unboxing photos/videos.
8. Replacement
Where stock is available, you may choose a replacement instead of a refund for damaged, defective, or wrong products. Replacement follows the same return process and QC checks.
9. Marketplace / Seller Orders
AMMACARTS is a marketplace. For products sold by third-party sellers, returns and refunds are coordinated through AMMACARTS support as per this policy. Final approval may depend on seller QC, but customer timelines and communication remain through AMMACARTS.
10. Contact for Returns & Refunds
Support hours: Monday–Saturday, 10:00 AM – 6:00 PM IST (excluding public holidays).
11. Governing Law
This policy is governed by the laws of India, including applicable Consumer Protection (E-Commerce) Rules. Disputes shall be subject to the jurisdiction of competent courts in India.
