1. Introduction

AMMACARTS (“we”, “us”, “our”) operates the website https://ammacarts.com and related services. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and your rights under applicable Indian laws including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act).

By using our website, creating an account, or placing an order, you agree to the practices described in this policy.

2. Information We Collect

2.1 Information you provide

• Name, email address, phone number, billing and shipping address
• Account login details and order history
• Product reviews, support messages, and seller registration details (if applicable)

2.2 Information collected automatically

• IP address, browser type, device information, and pages visited
• Cookies and similar technologies for session, cart, and analytics

2.3 Payment information

Payments on AMMACARTS are processed by third-party payment gateways such as Razorpay. We do not store your full card number, CVV, UPI PIN, or net-banking credentials on our servers. Payment instrument data is handled securely by the payment gateway as per RBI and PCI-DSS guidelines.

3. Purpose of Collection & Use

We use your personal data for the following purposes:

• To process, confirm, and deliver your orders
• To process payments and issue invoices / refunds
• To create and manage your customer or seller account
• To provide customer support and resolve disputes
• To send order updates, transactional emails/SMS, and (with consent) promotional offers
• To improve website performance, security, and user experience
• To comply with legal, tax, and regulatory obligations

4. Sharing of Information

We do not sell your personal data. We may share limited information with:

• Payment partners (e.g. Razorpay) to complete transactions and refunds
• Logistics / courier partners to deliver your orders
• Sellers on our marketplace (order and shipping details only, as needed)
• Service providers for hosting, SMS/email, analytics (under confidentiality)
• Government / law enforcement when required by applicable law

5. Data Security

We use industry-standard safeguards including SSL/TLS encryption on our website, access controls, and secure hosting. While we take reasonable steps to protect your data, no method of transmission over the internet is 100% secure.

6. Cookies

We use cookies to keep you logged in, remember your cart, and understand site usage. You can control cookies through your browser settings. Disabling cookies may affect checkout and account features.

7. Data Retention

We retain personal data only as long as needed for the purposes stated above, including order fulfilment, accounting, dispute resolution, and legal compliance. When data is no longer required, we delete or anonymise it in a secure manner.

8. Your Rights

Subject to applicable law, you may:

• Request access to the personal data we hold about you
• Request correction or update of inaccurate information
• Withdraw consent for marketing communications
• Request deletion of your account data (where legally permitted)

To exercise these rights, email support@ammacarts.com.

9. Children’s Privacy

Our services are intended for users aged 18 years and above. We do not knowingly collect personal data from children. If you believe a minor has provided us data, please contact us for deletion.

10. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in India.

11. Grievance / Nodal Officer & Contact

For privacy concerns, data requests, or grievances related to personal information, contact:

We aim to acknowledge grievances within 48 hours and resolve them within 30 days as far as practicable.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the latest revision. Continued use of the website after changes means you accept the updated policy.